This diverse background -- writing built on engineering -- has been invaluable in the design and implementation of the various FSA tools. The designs are not abstract or theoretical, nor even mass-market driven. FSA tools are practical and powerful solutions to the everyday problems faced by not only technical writers and editors, but also by engineers who find themselves needing to produce documents.
FSA's principal software architect for API-based products and services, Gerry Feldkamp, has over three decades of experience in software engineering, including realtime applications in commercial and aerospace industries.
In early 1990, Frank Stearns declared that "FrameMaker was the first GUI-based publishing product that actually worked as advertised". Company interests then shifted to developing tools that would either enhance FrameMaker operation or extend FrameMaker in new ways.
FSA is committed to the high level of excellence and customer support that have earned praise and multiple repeat sales from its diverse customer base.