Purchasing your FSA Product

Once you know what you wish to order and the quantity, you can place the order using either of these methods:

  1. Fax us a purchase order (360-253-1498). This is the preferred method for most company purchases. Standard purchase order terms are NET 30 days, payable with US Funds. No credit application is required, but we do require a standard company PO, signed by the appropriate company officer.

  2. If you are an individual or small company, you can simply send a check (payable in US Funds). Your check then becomes your purchase order. If you need to get going right away, we can issue a temporary password to get you going. Please let us know what you'd like to do.

Unfortunately, due to ever expanding greed from within the credit card industry, we have stopped accepting any credit cards as of May 18, 2010. We are looking at alternative on-line payment methods, such as PayPal, but nothing has been finalized at this time.

If calling from outside the United States, or if you have technical questions, please call 360-892-3970.

We are happy to provide formal quotations when required for your purchasing process.

Discounts. We provide deep discounts when IXgen is purchased in quantity. Call or email us and request a formal quotation. Sorry — no educational or governmental discounts are currently available.

Resellers. We are no longer able to sell our products through VARs, resellers, or other third-party agents. Please contact us directly.

Taxes. US Customers purchasing from within the State of Washington will have the appropriate Washington state sales tax added to the order total. No other US state taxes are collected. Overseas customers are responsible for any local taxes due on the purchase of computer software.

Shipping and Handling We no longer offer a physical distribution for any product. All current products are available from this web site.

Payment. We accept company checks, Visa, and Mastercard. Customers outside the USA must provide payment in US Dollars via check, money order, or credit card. (Your credit card security is important to us.)

Important note: If you elect to use a purchase order, you cannot then offer a credit card at the time payment is due. Only check or money order, drawn on US Funds, is acceptable for payment on a purchase order.

Purchase order payment terms are Net 30 days. Note that most of our products have timed licensing. Temporary licenses will expire soon after the 30 day payment period has elapsed. To avoid disruptions in your FSA product, please be sure to tell Accounts Payable to stay within the 30 day payment schedule. All invoices are issued with a due date. Permanent licenses are issued once payment is received.

Wire transfers are no longer accepted. We've repeatedly found that international wires are slower than physical mail, unreliable, and far too expensive. We urge you to consider another payment method.

Warranty. FSA is one of the few software vendors to offer a software performance warranty. For details, see our Statement of Product Warranty

Contact Numbers

800-567-6421 — Sales (USA and Canada only)

360-892-3970 — Technical support and questions; Overseas Sales
360-253-1498 — Fax

franks@fsatools.com

This web site: http://www.fsatools.com

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