FSA FIVE YEAR PRODUCT WARRANTY

We're one of the few software vendors to offer a warranty. Here is the text of that warranty as it appears in our product manuals: This product has been thoroughly tested and will perform the functions described in this manual. However, should you have a demonstrable problem with the product we will ask for copies of the files that caused the problem, the return of your original distribution, along with a brief statement from you describing the problem. Within 5 working days of receipt of your files we will verify the problem. We will then, at our discretion, do one of the following: (a) immediately issue you a new release of the product (no charge); (b) refund your purchase price (you must supply documentation that you have removed the product); (c) resolve the problem within 30 calendar days and issue you a revised version at NO CHARGE for either new materials or shipping. THE WARRANTIES DESCRIBED ABOVE ARE THE EXCLUSIVE FRANK STEARNS ASSOCIATES WARRANTIES AND ARE IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OR ANY WARRANTY PREVIOUSLY ISSUED. FRANK STEARNS ASSOCIATES NEITHER ASSUMES NOR AUTHORIZES ANY OTHER PERSON TO ASSUME FOR IT ANY OTHER LIABILITY IN CONNECTION WITH THE SALE OR USE OF ITS PRODUCTS. NO WARRANTY OF ANY KIND IS MADE OR SHALL BE IMPOSED WITH RESPECT TO ANY PRODUCT, THAT IN FRANK STEARNS ASSOCIATES SOLE AND ABSOLUTE JUDGMENT: (1) HAS NOT BEEN PROPERLY INSTALLED (2) HAS BEEN MODIFIED IN A WAY THAT AFFECTS PERFORMANCE OR RELIABILITY. CODE ALTERATION WHICH WAS NOT SPECIFIED BY FRANK STEARNS ASSOCIATES VOIDS THIS LIMITED WARRANTY. THE PARTIES AGREE THAT THE BUYER'S SOLE AND EXCLUSIVE REMEDY AGAINST FRANK STEARNS ASSOCIATES SHALL BE FOR THE REPAIR OR REPLACEMENT OF DEFECTIVE CODE, OR A REFUND OF THE PURCHASE PRICE. THE REMEDY CHOSEN IS THE SOLE DISCRETION OF FRANK STEARNS ASSOCIATES. THE BUYER AGREES THAT NO OTHER REMEDY OR DAMAGES, INCLUDING BUT NOT LIMITED TO INCIDENTAL OR CONSEQUENTIAL DAMAGES FOR LOST PROFITS, LOST SALES, LOSS OF USE, INJURY TO PERSON OR PROPERTY, OR ANY OTHER INCIDENTAL OR CONSEQUENTIAL LOSS, SHALL BE AVAILABLE TO IT. THIS WARRANTY IS IN EFFECT FOR AS LONG AS A STANDARD FRAMEMAKER VERSION IS IN USE WITH THIS PRODUCT. THIS WARRANTY WILL BE EXTENDED TO NEW VERSIONS OF FRAMEMAKER ONCE FRANK STEARNS ASSOCIATES HAS TESTED THE PRODUCT WITH THOSE NEWER VERSIONS. WHILE A CODE UPGRADE WILL NOT LIKELY BE NEEDED WITH FUTURE VERSIONS OF THIS PRODUCT, A MODEST UPGRADE FEE WILL BE CHARGED SHOULD AN UPGRADE BE NECESSARY. THE TERM OF THIS WARRANTY IS FIVE YEARS FROM DATE OF PURCHASE.